Q: You have some great stuff at great prices - how long is it going to take for me to receive my order after I place it?
A: Thanks for noticing - we do have great stuff at great prices! We usually dispatch within 2-3 working days of receiving your order using Canada Post (Expedited Parcel), so actual delivery depends on your delivery address - but we will email you with a tracking number once your items have left us. For international orders we will dispatch using the fastest method appropriate for the size and weight of parcel, which for the US is generally Expedited Parcel.
Q: Do you have everything in stock?
A: Unless that item says 'Sold Out' across it, we physically have it in stock in Alberta! We try to keep at least some inventory of everything we sell, but we do sell out of items... we re-order pretty regularly (every 7-21 days, depending on the manufacturer) so we should never be out of stock for long, unless the manufacturer is also out of stock, in which case it could take longer. If you are interested in an out of stock item please send us an email and we'll give you an idea on timings and maybe arrange a pre-order - we try to be as accommodating as we can.
Q: I have had a look at the NcStar/VISM website and there are items on there that I would love to buy from you (as long as the pricing is as good as everything else) but they're not on your website - can you get hold of them for me?
A: Absolutely! Just drop us an email with your request to email@example.com and we'll come back to you with availability and pricing.
Q: I have had a look at the Condor Outdoor website and there are items on there that I would love to buy from you (as long as the pricing is as good as everything else) but they're not on your website - can you get hold of them for me?
A: Absolutely! Just as for NcStar/VISM items, please drop us an email with your request to firstname.lastname@example.org and we'll come back to you with availability and pricing.
Q: I was disappointed that you don't seem to carry any XYZ2000's (insert whatever you might be looking for and feel that we should be selling) - would you consider stocking some?
A: Maybe! Please let us know if you think there are opportunities that we may be missing out on (and that you would like to buy from us) - we can't guarantee that we will start carrying your suggested items, but we will guarantee to take a look at it and come back to you.
Q: Can I come and visit your store to see what you have?
A: Sorry, no - we are an online only store... but that's good for you as our lower overheads mean better pricing! That said, we do occasionally hand over orders in Cochrane... if you'd like this option, please email us at email@example.com.
Q: Do you offer military, law enforcement or EMS discounts?
A: Good question and definitely! We already have some discounts set up, such as for Calgary Police Service, RCMP, serving military, etc - drop us a line at firstname.lastname@example.org.
Q: If I was to order in bulk for my department, can we get a deal?
A: Let's talk! First off, please send us an email with an idea of what you are looking for and in what quantities...
Q: What does CVV mean at the payment screen?
A: This is the 3 digit security code that is on the right side of the signature strip on the back of your Visa or MasterCard. If you are using American Express it is 4 digits on the right side just above your long card number. This code is used as an extra level of security for your transaction.
Q: I was going to buy something using the PayPal option, but I was taken from your website to PayPal's (when I clicked on the 'Checkout with PayPal' button) and it looked like I'm not going to be charged delivery or tax - is that payment option not working?
A: It does work - it just looks like it might not at first sight! When you click on the 'Checkout with PayPal' button you are taken to the PayPal website where you log in to your PayPal account and effectively link to Colonel Mustard for this transaction. You are then taken back to complete the Colonel Mustard checkout process and have the ability to add delivery details, amend the order, add discount codes, etc., with the total payment coming from your PayPal account.
Q: Ok, I just placed my order, what happens now?
A: There will be a confirmation email in your inbox summarising your order. Within 2-3 working days there will be another confirming your shipment and giving you your tracking number. When your items arrive, please check them over and start using them! If there are any issues, please contact us at email@example.com.
Q: I'm interested in placing an order but I'm in Britain, what is it really going to cost me to buy some of your great stuff?
A: For delivery purposes, you are classed as 'rest of the world', so spend C$100 or more and shipping will be C$29.95. If you spend less than C$100, shipping will be C$39.95. That's it, no tax as that is down to you to manage - in our experience there has been no duty or VAT levied on delivery (but obviously, if you are charged that will need to be paid by you). Please bear in mind that as we do not charge much for delivery that some larger and/or heavier items may need to go the land/sea/land route and so that will take 6 weeks (yes, really)! Current exchange rate is C$1.66 to 1 British Pound (April 2017) - so, for example, spend C$150 and with shipping of C$30, you should pay the equivalent of around just 109 pounds to have C$150-worth of Colonel Mustard items delivered to your door...
Q: What does the 'McAfee Secure' thingy in the corner of each page mean?
A: The well known McAfee have audited our site and have found it to be clear of any malware, phishing or other suspect items - they also continue to monitor the site to ensure that you can have the highest confidence in the running of our website and our business. We realise that it can be a difficult decision to enter your credit card and other personal details onto a website you may have never seen before (we are now into our third year) and we want you to be happy and confident that you are dealing with a reputable (but still small) Canadian operation. Thank you for your support!
Q: Do you deliver to PO Boxes?
A: We only recently discovered that some websites don't deliver to PO Boxes! No such fear here... we probably ship 20% of our orders to PO Boxes across Canada. There is also no issue with shipping to Canada Post 'FlexDelivery' PO Boxes.
Q: Which payment methods do you accept?
A: We accept Visa Debit, Visa Credit, MasterCard Debit, MasterCard Credit, American Express, PayPal and Apple Pay through our website. We can also take EMT - please email us to arrange this payment method.
Q: I've placed an order but I'd really like to add some more items now that I've had time to look around the site - can I do that?
A: You can always add to existing orders by placing a second order (or third, or more) and entering Addon into the discount code box during checkout - this cancels any further shipping charges and then we combine the orders for shipping. Any other adjustments like discounts or reduced shipping (because the pre-tax combined order total goes over $100 or $200) we apply manually.